A job at this level:
Executes non-routine and case-specific technical analyses to support stakeholder (outside own team), and customers.
Carries out thorough root-cause of failures, and provides the most effective solutions for a variety of incidents and malfunctions.
Utilizes a range of technical procedures, methods and tools, as well s technical instructions effectively.
Provides qualified support for the team (as 2nd level operations support instance) as first escalation point.
Prepares maintenance schedules, responsibly care for the working instructions, and or for other sorts of technical documentation.
Performs independent judgement on subjects of relevance for the process assigned.
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