A job at this level:
Executes non-routine and case-specific analytics to support stakeholder (inside and outside own team).
Provides qualified support, i.e., introducing guidelines and services, ensuring documentation, or serves as escalation instance for an administrative team of Coordinators.
Acts as 2nd level support for requests, for customers and other stakeholder involved, and takes further investigations to clarify issues.
May support professionals in design and implementation of functional guidelines to ensure efficiency and effectiveness.
Plans team related work and service, in support of the responsible team leader or manager.
Performs independent judgement on subjects of relevance for the process assigned.
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