Penang, MY, Malaysia | Customer Service
The Customer Service team provides value add by:
Managing or performing Customer Service related CS operations, in an assigned organization (locally or Shared Service).
Implementing or supporting CS related infrastructure development projects (e.g., new CS delivery concepts, trainings).
Preparing, reviewing, completing and booking customer orders/revisions to orders, according to valid procedures.
Maintaining customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Providing information of all kind to the assigned customer base, by utilizing all appropriate channels (e.g. information regarding products, offerings, pricings, contract and conditions, deliveries, claims handling, and others).
A job at this level:
Executes recurring day-to-day administration or service-related operations, in processes as assigned.
Selects, apply and/or adapt procedures and practices to cover all occurring variances in work.
Serves internal stakeholder or clients with accurate and reliable execution of assigned processes.
Provides 1st level support in administrative subjects, for customers or for other stakeholders involved.
Maintains relations and exchanges information as appropriate to ensure smooth workflow between related work areas.