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The Customer Service Inside Sales team provides value add by:
Performs order entry functions/contract review functions, following SAP rules and guidelines.
Enters all change orders.  Consults with business units when situation requires it.
Submits RMA authorization request and enters SAP RMA once proper authorization has been received.
Submits quote requests in SAP/Legacy for customers 
Requests Marketing to generate Material master and Customer Information Records when P/N is not in SAP system.
Monitors EDI work flow box and corrects problems allowing orders to flow into SAP system.
Provides timely and accurate responses to inquiries from reps and customers utilizing SAP system and factory support.
Communicates critical customer information/requirements to business units.
Works on Logistics Issues/ Tracking / Document

KNOWLEDGE, SKILLS, ABILITIES:

Excellent communication skills in order to deal effectively with customers and company employees.  Ability to concentrate and pay close attention to detail.  Excellent organization skills in order to accurately process customer orders and handle daily workloads.  Must be able to multi-task working with factory contacts in Marketing, Planning, Quality, etc. in the many business units associated with Vishay Americas.  Excellent computer skills, Microsoft Office experience.  Have the ability to understand and learn the numerous product lines that Vishay Americas currently is producing.  Works to understand department objectives. Responds well to feedback.

EDUCATION, TRAINING AND EXPERIENCE REQUIRED:  
A.    Professional with a bachelor’s degree in administrative areas or engineering in areas related to electronics.
1-3 years of experience in the electronics industry.
B.    Microsoft Office Products knowledge