Share this Job

Customer Support Representative

Image  Help us build the DNA of tech.

 

Vishay manufactures one of the world's largest portfolios of discrete semiconductors and passive electronic components that are essential to innovative designs in the automotive, industrial, computing, consumer, telecommunications, military, aerospace, and medical markets. We help the world's most in-demand technologies come to life. Every day our products touch your life and the lives of people across the world, though you likely do not know it. Come join us and help us build The DNA of tech.

 

Where You'll Work & The Scope:

Vishay, Dover, New Hampshire, is currently seeking a fulltime Customer Support Representative responsible for interfacing with customers, design engineering and manufacturing to ensure that the customers' needs are met.  

 

How You'll Help US Buid the DNA of Tech:

  • Provide customer service to existing and new customers
  • Handles inbound sales calls and emails to conver to sales
  • Emphasize salable features, quote prices and credit terms and prepares sales orders
  • Initiate corrective actions, process RMAs, change orders and requesting credits
  • Builds and maintains customer base
  • Prepares reports of business transactions
  • Develops and maintains sales forecasts by customer and part number
  • Investigates and resolves customer problems with deliveries
  • Resolves product and service problems
  • Recommends potential products or services 

 

Experience You'll Need:

  • Associate's Degree or equivalent from two-year college or technical school in related field or Administration
  • 2+ year's related experience in customer service
  • Strong communication, interpersonal, and organizational skills essential
  • Excellent skills in MS Office products and knowledge with an ERP system is highly beneficial

 

Pay:  Dependent Upon Experience

 

Benefits:

  • Health, Dental & Vision Insurance
  • 401(k)
  • Paid Time Off
  • Employee Assistance Programs
  • Tuition Reimbursement

 

This position requires access to information subject to the International Traffic in Arms Regulations and/or the Export Administration Regulations. As such, this position is open only to applicants who qualify as “U.S. Persons” according to U.S. federal law.

 

Vishay offers a comprehensive suite of benefit programs including health care coverage, financial support programs and other resources designed to help you achieve your personal and professional goals. With us, you'll experience unique career paths, an open and collaborative culture, a stable business that will be there for you, and opportunities to work globally and locally. Do you have the skills we need? Are you ready to power your career as you power the world? If so, apply today.

 

 Vishay is an AAP and Equal Opportunity Employer