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Sr. Quality Engineer

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Vishay Semiconductor Shanghai is currently seeking a full time Sr. Quality Engineer responsible for complaints management


Primary Responsibilities:

  • Customer Complaints Management
  • Lead and coordinate customer quality complaint resolution with manufacturing plant.
  • To administer and oversee the management of Customer Complaints, with the responsibility to organize the management of escalated issues
  • Register complaints in CCAR system, track and closure.
  • Lead the engineering team for root cause investigation.
  • Review CAPA from manufacturing plant to determine the robustness. Work with manufacturing plant to define customer acceptable CAPA.
  • To ensure a correct follow-up of incidents, warranty returns, complaints etc. Have a can-do attitude and provide clear results.
  • Use the quality methodologies, review 8D from operation plant. Customize customer version of 8D report to satisfy customer complaint. Ensure closure of complaints.
  • Escalation in case of noncompliance to stipulated standards;
  • Customer Product Inquires
  • To retrieve accurate information via interface from Regional quality to customer
  • Work with manufacturing plant for any follow up requests and data from customer.
  • Provide speedy responses to customers based on knowledge about the manufacturing.
  • Work with manufacturing plants to provide the appropriate responses to customers.
  • Provide responses or presentation directly to customers.
  • Change Control Notification
  • Understand the changes from the manufacturing site or project owner.
  • Work with team for process change review
  • Work with Team to customize a suitable customer notification package.
  • Customer QMS requests, survey, self-assessment 
  • Coordinate with the manufacturing site to provide proper responses to customer survey or self-assessment.
  • If any previous survey & self-assessment, he or she should involves multiple manufacturing plants to fill in the survey or self-assessment as much as possible before reaching out to manufacturing plant.
  • Work with system engineer and manufacturing plant to implement QMS improvement requests from customers. Provide appropriate responses to customers if implementation is not feasible.



Bachelor in Engineering, Semiconductor related/ Master holder will be plus (reported candidates were in Language and Business)

5-10 years in semiconductor manufacturing/ or application related field, familiar with automotive requirements will be plus

Familiar with ISO/ IATF and VDA requirement, certified auditor will be plus

Experience in 8D, Design Review with automotive customers

Good in English speak and writing

Experience in team management would be plus


With us, you'll experience unique career paths, an open and collaborative culture, a stable business that will be there for you, and opportunities to work globally and locally.

Do you have the skills we need? Are you ready to power your career as you power the world? If so, apply today.