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Sr. Quality Engineer

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Vishay Semiconductor Shanghai is currently seeking a full time Sr. Quality Engineer responsible for complaints management

 

Primary Responsibilities:

  • Customer Complaints Management
  • Lead and coordinate customer quality complaint resolution with manufacturing plant.
  • To administer and oversee the management of Customer Complaints, with the responsibility to organize the management of escalated issues
  • Register complaints in CCAR system, track and closure.
  • Lead the engineering team for root cause investigation.
  • Review CAPA from manufacturing plant to determine the robustness. Work with manufacturing plant to define customer acceptable CAPA.
  • To ensure a correct follow-up of incidents, warranty returns, complaints etc. Have a can-do attitude and provide clear results.
  • Use the quality methodologies, review 8D from operation plant. Customize customer version of 8D report to satisfy customer complaint. Ensure closure of complaints.
  • Escalation in case of noncompliance to stipulated standards;
  • Customer Product Inquires
  • To retrieve accurate information via interface from Regional quality to customer
  • Work with manufacturing plant for any follow up requests and data from customer.
  • Provide speedy responses to customers based on knowledge about the manufacturing.
  • Work with manufacturing plants to provide the appropriate responses to customers.
  • Provide responses or presentation directly to customers.
  • Change Control Notification
  • Understand the changes from the manufacturing site or project owner.
  • Work with team for process change review
  • Work with Team to customize a suitable customer notification package.
  • Customer QMS requests, survey, self-assessment 
  • Coordinate with the manufacturing site to provide proper responses to customer survey or self-assessment.
  • If any previous survey & self-assessment, he or she should involves multiple manufacturing plants to fill in the survey or self-assessment as much as possible before reaching out to manufacturing plant.
  • Work with system engineer and manufacturing plant to implement QMS improvement requests from customers. Provide appropriate responses to customers if implementation is not feasible.

 

Requirements

Bachelor in Engineering, Semiconductor related/ Master holder will be plus (reported candidates were in Language and Business)

5-10 years in semiconductor manufacturing/ or application related field, familiar with automotive requirements will be plus

Familiar with ISO/ IATF and VDA requirement, certified auditor will be plus

Experience in 8D, Design Review with automotive customers

Good in English speak and writing

Experience in team management would be plus

 
 
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