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IT Support Analyst

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Vishay Dover is currently seeking an IT Support Analyst responsible for configuring, monitoring and troubleshooting desktop and server based systems including hardware, operating system and applications.

 

Primary Responsibilities:

  • Log and track help desk requests.
  • Generate and distribute end user documentation.
  • Provide level I support for help desk requests.
  • Provide technical assistance to end user.
  • Responsible for providing the individuals in the organization with the proper desktop configuration resources to efficiently do their job.
  • Demonstrated technical understanding of Personal Computers, networks, and Windows OS.
  • Administers and configures corporate desktop configurations for Vishay HiRel Systems. This includes troubleshooting and end user assistance with problems.
  • Troubleshoot and resolve Windows programs and application desktop software.
  • Perform approved software purchases and installations.
  • Remote and onsite support of desktop and laptop hardware.
  • Assist with the preparation and implementation of system upgrades and special projects.
  • Track and report data regarding desktop hardware and software deployment.
  • Monitor and resolve desktop security vulnerabilities.
  • Help support application software.

 

Requirements:

  • Strong working knowledge of Microsoft Office: Word, Excel, PowerPoint, and Outlook.
  • A working knowledge of network terminology and infrastructure including, but not limited to: TCP/IP, DNS, DHCP, VLAN and VPN.
  • Excellent customer service skills and demonstrated ability to work effectively in a team environment.
  • Demonstrated organizational skills with ability to effectively manage multiple projects.
  • Self-motivated and detail-oriented, with a highly professional demeanor.
  • Outstanding written and interpersonal communication skills.
  • Ability and desire to understand root causes of problems in a technical environment.
  • Ability to balance multiple projects concurrently in a fast paced environment.
  • Interpersonal skill necessary to effectively communicate with persons at all levels of the organization.

Vishay offers a comprehensive suite of benefit programs including health care coverage, financial support programs and other resources designed to help you achieve your personal and professional goals. With us, you'll experience unique career paths, an open and collaborative culture, a stable business that will be there for you, and opportunities to work globally and locally.

Do you have the skills we need? Are you ready to power your career as you power the world? If so, apply today.

Vishay is an AAP and Equal Opportunity Employer


Nearest Major Market: Dover