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Customer Service Representative

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Vishay Dale in Columbus, NE is currently seeking a full time Customer Service Representative responsible for serving as the primary communication link between Vishay Field Sales Rep, Vishay Direct Sales and Vishay Distributors.  This position will develop a close relationship with the Inside Sales, Field Sales Rep or Distributor in support of the product lines under Vishay Americas business unit. Focus will be on servicing OEM Rep Houses, Customer Portal Support, and SGA/EMS support.

 

Primary Responsibilities:

  • Performs order entry functions/contract review functions, following SAP rules and guidelines.
  • Enters all change orders.  Consults with business units when situation requires it.
  • Submits RMA authorization request and enters SAP RMA once proper authorization has been received.
  • Submits quote requests in SAP/Legacy for customers.
  • Requests Marketing to generate Material master and Customer Information Records when P/N is not in SAP system.
  • Monitors EDI work flow box and corrects problems allowing orders to flow into SAP system.
  • Provides timely and accurate responses to inquiries from reps and customers utilizing SAP system and factory support.
  • Communicates critical customer information/requirements to business units.
  • Works on Logistics Issues/ Tracking / Document.
  • Coordinates expedite requests as received.
  • Advises reps/customers when deliveries will be delinquent.
  • Works with Credit Dept. to resolve invoice issues.
  • Works in Customer Portals/Orders/Changes/Cancelations.

 

Requirements:

Equivalent to a high school education plus additional specialized training. One year to 2 years experience. Excellent communication skills in order to deal effectively with customers and company employees.  Ability to concentrate and pay close attention to detail.  Excellent organization skills in order to accurately process customer orders and handle daily workloads.  Must be able to multi-task working with factory contacts in Marketing, Planning, Quality, etc. in the many business units associated with Vishay Americas.  Excellent computer skills, Microsoft Office experience.  Have the ability to understand and learn the numerous product lines that Vishay Americas currently is producing.  Works to understand department objectives. Responds well to feedback.

This position requires access to information subject to the International Traffic in Arms Regulations and/or the Export Administration Regulations. As such, this position is open only to applicants who qualify as “U.S. Persons” according to U.S. federal law.

 

Vishay offers a comprehensive suite of benefit programs including health care coverage, financial support programs and other resources designed to help you achieve your personal and professional goals. With us, you'll experience unique career paths, an open and collaborative culture, a stable business that will be there for you, and opportunities to work globally and locally.

Do you have the skills we need? Are you ready to power your career as you power the world? If so, apply today.

Vishay is an AAP and Equal Opportunity Employer


Nearest Major Market: Lincoln