Customer Service Representative

 Help us build the DNA of tech.



Vishay manufactures one of the world's largest portfolios of discrete semiconductors and passive electronic components that are essential to innovative designs in the automotive, industrial, computing, consumer, telecommunications, military, aerospace, and medical markets. We help the world's most in-demand technologies come to life. Every day our products touch your life and the lives of people across the world, though you likely do not know it. Come join us and help us build The DNA of tech.


Where You'll Work & The Scope:

Vishay Americas is currently seeking a full time Customer Service Representative, responsible for serving as the primary communication link, between our valued customers, franchised distributors and sales & marketing organization.  Vishay is one of the world’s most trusted manufacturers of electronic components.  This position requires the individual to have excellent communication skills, customer oriented and includes the opportunity to work with various individuals both internal and external to Vishay. 


How You'll Help Us Build the DNA of Tech:

  • Performs order entry functions, when necessary, following our Enterprise Resource Planning rules and guidelines.
  • Enters all change orders.  Consults with business units when situation requires it.
  • Enters Return Material Authorization orders once proper authorization has been received.
  • Submits quote requests to Marketing for customers we support on a direct basis.  Items may include product not on their standard contract and/or custom product.
  • Requests Marketing to generate Material Master and Customer Information Records when part number is not on Enterprise Resource Planning system...
  • Monitors Electronic Data Interchange workflow box and corrects problems allowing orders to flow into our system. 
  • Provides timely and accurate responses to inquiries from sales and customers utilizing Enterprise Resource Planning system and factory support.
  • Communicates critical customer information/requirements to business units.
  • Coordinates expedite requests as received.
  • Advises sales/customers when deliveries will be delinquent.
  • Works with Credit Department. to resolve invoice issues.
  • Coordinates material checks with planning for critical situations where substitutions are last option.


Experience You'll Need:

  • Equivalent to a high school education plus additional specialized training.
  • One year to 2 years experience.
  • Excellent communication skills in order to deal effectively with customers and Company employees.
  • Ability to concentrate and pay close attention to detail and excellent organizational skills in order to accurately process customer orders and handle daily workload.
  • Must be able to multi-task working with factory contacts in Marketing, Planning, Quality, etc. in the 6 business units associated with Vishay Americas.
  • Excellent computer skills.  Must be able to use multiple computer systems.
  • Have the ability to understand and learn the numerous product lines that Vishay Americas currently is selling.             
  • Office type work with mobility required intermittently to handle such things as making copies, filing and expediting orders.



This position requires access to information subject to the International Traffic in Arms Regulations and/or the Export Administration Regulations. As such, this position is open only to applicants who qualify as “U.S. Persons” according to U.S. federal law.


Vishay offers a comprehensive suite of benefit programs including health care coverage, financial support programs and other resources designed to help you achieve your personal and professional goals. With us, you'll experience unique career paths, an open and collaborative culture, a stable business that will be there for you, and opportunities to work globally and locally. Do you have the skills we need? Are you ready to power your career as you power the world? If so, apply today.


 Vishay is an AAP and Equal Opportunity Employer